Advantages of a House Call

Convenient/ Time saver for clients
  • Clients don’t need to take time to catch up pets, travel to clinic and wait in the lobby for their turn – we come to you! Easy peasy.
  • If the vet happens to be running late, no worries! Client can do dishes/etc while waiting!
  • Multiple pets can be seen on the same visit – alleviating multiple trips to clinic for each pet
  • Kids can be present on house calls, or busy doing their homework…easier on parents
  • Easier for older pet parents or geriatric pets, who don’t get around very easy.
Less stress on pet
  • No need to put your pet into a carrier
  • No worries about your pet getting car sick en route
  • Pet is at home – feeling happy and safe. They see the veterinarian as just another visitor!
Personal relationship with pet owner and pet
  • More time is spent with owner and pet – better able to get your questions answered
  • Observation of your pet in their own environment is very helpful to getting to a diagnosis quicker
  • Vet’s attention is entirely on you and your pet
  • no exposure to sick or aggressive animals in lobby of clinic
Home Euthanasia
  • No one ever wants to go through this experience…but should the time come, it is much more peaceful for both owner and pet, when it is at home
  • Cremation services available

Disadvantages of a House Call Visit

Owner compliance
  • Clients do need to be prepared for the appointment:
    • making sure cats are confined in a bathroom prior to visit (otherwise they hide)
    • having their check in forms filled out prior to the visit (on website)
    • communicating all their concerns and needs to receptionist, to make sure vet brings all necessary supplies to address the pets’ needs for this visit
    • communicating all medication refills when making appointment, so vet can bring with
Services limited to Outpatient Care only
  • see list below of services that can or cannot be performed on a house call basis
  • For services that require a clinic setting, you will be referred into a local clinic for care, including all emergency needs
  • No same day lab services (send out labs are available)
  • Oftentimes, your house call vet has a very full schedule and cannot fit your pet in (in a reasonable amount of time) and will need to refer you into a clinic setting
  • House calls cannot be double booked, like a clinic setting, making scheduling more challenging
  • The distance you live away from the home base also plays a role in whether you can get a same day urgent care appointment (no emergencies are seen on a house call basis – not appropriate)
  • If you miss an appointment, and fail to give 24 hours notice, you will be charged the trip charge.
  • Be kind, your vet is trying their best to serve your needs. The overall shortage in staffing in veterinary medicine makes this challenging, even in a clinic setting
  • In a clinic setting, about 10-15 appointments are seen in a day. On a full house call day, including all the driving time, it allows for 6-8.  Your vet needs time to drive to you, set up, examine your pet, write up home-care notes, pack up and drive to the next appointment.
Time management
  • Your house call vet can see more patients in a day, if you are kind, thoughtful and respectful of your house call vet. There are several more patients they need to see that day, not just yours.
  • Please be ready when your vet arrives, and be focused on getting your pet the care they need. While your vet would love to have time to just socialize with you, it means someone else’s pet will not get an appointment that day.
  • Poor lighting- this can really compromise your pets care. Good lighting makes it easier to draw blood, examine eyes, ears, skin and masses.
  • Visitors – one of the benefits of house calls, is that your pet is home and relaxed. If you also have visitors/neighbors there, it further excites your pet and makes it harder to perform an exam.  It is also distracting, as the visitor oftentimes wants to question the vet too, and takes time away from your own pets’ care.

Services Appropriate for a House Call

Most services that your pet experiences in their life can be handled on a house call “outpatient” care. Emergency care really should be seen by an emergency care veterinarian (ER medicine is different that all other medicine) Examples of Cases that can be handled on a house call visit
  • Vaccines booster and Annual exams
  • Heartworm testing
  • FELV testing
  • Send out labs; blood, urine and stool analysis – most results next day
  • Vaccine Titer testing
  • Cytopoint
  • Fill prescriptions including medication, nutraceutical, preventatives, herbals, dewormers and whole body supplements
  Pet’s with
  • Diarrhea
  • Coughing
  • sneezing,
  • vomiting (some cases)
  • Allergies
  • Skin infections
  • Minor wound treatment
  • Issues with eyes/ears/dental exams
  • Urinary accidents
  • Litter box – not using appropriately
  • Weight loss plans
  • Lameness exam
  • Ultrasound
  • Euthanasia/Cremation
Additional services: Alternative Medicine consults
  • Stem cell consults
  • Drug Free Pain management options/Assisi Loop
  • Nutritional consults
  • Acupuncture
  • Laser
  • Veterinary Spinal Manipulation (Chiro)
  • Vaccines administered and annual heartworm testing
  • SUB Q fluids
  • Administer injectable antibiotics/medications/Adequan shots
  • Nail trims
  • Clean ears
  • Minor wound management
  • Microchip Implants
  • Anal glands
  • Laser treatment
  • Blood pressure measurement
  • Clipping wounds
  • Some hospice care

Services NOT appropriate for house call

If your pet needs care today, that is an emergency and ideally should be seen by a vet that has training in emergency care.  If that is not possible, at the very least, they need to be seen in a clinic setting.
  • Xray/Radiology
  • Surgeries
  • Dental cleaning
  • IV fluids

We love Dr. Miller - she is diligent and caring!

She always follows up like she says she will, and the staff is amazing. Everyone there takes the time to explain everything to you and your family and give you every option available for your pet's care.

We drive about an hour to have our fur babies seen by her. It's worth every mile drove to have our animals feel safe. Gizmo always roams around the exam room with 0 fear!

-Jayme, Google Review

The service at Creature Comforts has always been excellent. We've taken our 3 Goldy's and our 2 cats here for years.

Everyone here is very accommodating and friendly.

Wouldn't think of ever changing vets.

-Mark, Google Review

Dr Miller has been taking care of our dogs for over 10 years. I not only see her as a caring professional but also as a friend now. I love that she uses eastern (holistic)and western medicine when needed. She is very knowledgeable and passionate about species appropriate diets and always takes the time to listen and figure out the best plan of care. We have utilized laser treatments and chiropractic care when needed. The staff is always friendly and professional. My dogs have out-lived their life expectancies with that all Creature Comforts has to offer!

-Diane from Kansasville

Dr Miller has the unique ability to combine conventional care with alternative care.  Having a dog who needed both, I was able to see how acupuncture could assist with pain management and nerve damage. Currently she is using stem cell replacement too. Dr Miller also has great knowledge of foods best suited for pets, and shares this knowledge through classes. Staff at the office  is always friendly and welcoming.

Peg from Burlington, WI

I love being able to choose Creature Comforts for all my pet's needs! I have always found Dr. Miller and the staff at Creature Comforts caring and compassionate, all while providing exceptional care for my pets during all stages of their lives.
Dr. Miller is extremely knowledgeable in traditional and holistic veterinary care and has a gift for melding those two modalities together to provide the best support for the well-being of my pets. If you love your pet, you’ll love Creature Comforts!

Allison from Burlington

Doctor Miller and her team are wonderful to work with. The compassion, care, and support they provide to us, and our furry kids, gives us the confidence that we are doing what's best to help Daisy and Gator thrive and live a healthy life.
Our relationship with Dr. Miller is a truly collaborative partnership. We always feel that any course of action we take is in the best interest of our furry kids. The trust that we have in Dr. Miller and her team is invaluable. Thank you to each of you for all that you do!

Tami and Garry from Union Grove

Chili has been treated for spinal injury and joint issues. The staff and Vets at Creature Comforts have thought of supplements and alternative treatments to keep her mobile and comfortable. Recently she is being treated with stem cell injections, and she is doing much better. Now we just have to keep her from returning to her old crazy activity level because she feels better;) 

Dawn and Greg from Burlington

“Dr. Miller & the entire staff at Creature Comforts are so compassionate and caring.
My dog had a long illness for which there was no cure. Dr. Miller went above and beyond to do everything possible to help him have as much quality time as possible. Both he and I were treated with kindness and respect and Oliver’s comfort and well being were always the priority and I’m so thankful for the wonderful care he was given”

Kathy from Waterfod

My three Labs and two cats have all been to Creature Comforts. Dr. Miller combines a great holistic/integrative approach with traditional medicine. I have utilized chiropractic treatments, laser therapy, dental cleanings, as well as routine checkups. And if you have questions about food, Dr. Miller wrote the book (yes, two of them!) about nutrition for dogs and cats. With her guidance, I found the perfect diet for my crew. I highly recommend Dr. Miller and her staff!

Dena - from Rockford

We love Creature Comforts Veterinary Service! Our dogs have been receiving veterinary services from Dr. Sandra Miller for years. Dr. Miller is knowledgeable and offers many options to treat our concerns for our dogs. She takes the time to answer our questions and works to be proactive to help them stay healthy. I know I can trust her with the care of our dogs. We appreciate how thoughtful and friendly the staff is each time we visit. We can’t say enough positive things about Creature Comforts!

Lori and Dan from Union Grove

Dr. Miller and the entire team at Creature Comforts are outstanding. I always know my dogs are in capable and caring hands, and I appreciate the conservative approach to any treatments needed. Dr. Miller will also try quality supplements before prescribing medication whenever possible, which has proved very effective. If you want your pets to receive the best care, you need to visit Creature Comforts!

Jan from Whitewater

I cannot say enough positive things about Creature Comforts. They have been our vet for over 20 years and have treated our cats and dogs with quality care. Dr. Sandy and her staff have always treated our pets with gentleness even in trying situations. I highly recommend Creature Comforts.

Jill from Geneva

My husband and I had just started our research on the benefits of a raw food diet when our dog, Mellow, was experiencing a lot stomach upset with her current dry food brand. We were new to Wisconsin and Dr Miller was recommended due to her holistic approach. This was exactly what we were looking for. Dr Miller figures out the underlying issue rather than simply prescribing unnecessary medication. Your pet and their well being is her main focus.

Jon and Angela